Frequently Asked Questions

 Smart AI Amenity Stations are compact, unattended retail kiosks powered by artificial intelligence and smart technology. They offer secure, contactless, and personalized access to essential products, 24/7. Think of it as a next-generation convenience store: sleek, efficient, and self-managing.

Zero dollars. At no time will you be asked to pay for any costs associated with the machines other than the electricity it takes to keep them running. 

Very little. Bearheart Valley takes care of everything—from delivery and installation to product stocking, restocking, cleaning, and servicing. Our Smart Machines are fully unattended retail kiosks that require minimal maintenance compared to traditional vending machines. While we don’t expect your staff to need to assist customers, we’ll provide a brief training session at installation so your team feels confident and informed. 

1. On the home screen of the payment terminal, tap "Press to Start"
2. To confirm that you'd like to access the Smart Store, tap "Pre-authorize" (learn more)
3. Tap, insert or swipe your card to Pre-Authorize the card
   If its your first time using that particular card, you will be prompted to enter your phone number to receive an SMS receipt (first-time only).
4. Once pre-authorized, the door will unlock. Pull the door open to gain access to the products.
5. You can now enjoy a natural shopping experience and take as many items as you like. The Product Recognition Sensors automatically detect what has been taken out. 
   • You are only charged for the items taken out after the door is closed.
   • While the door is open, if you take an item and return it back in its place, you will not be charged for that item.

1. Upon closing the door, you will receive an SMS to confirm that your transaction took place and that you will receive an SMS receipt once the system has processed the order
2. Within a few hours of the transaction, you will receive an SMS with a link to an itemized receipt. 

Purchasing from multiple cabinets: if your Smart Store has more than one cabinet, the customer will repeat the above process per cabinet they would like to access. At present, they will receive a separate receipt per cabinet.

Cabinet Dimensions

External: 79 H x 30 W x 37.75 D (inches)

• Depth of cabinet is 34.5" from the back of the unit to the front of the glass door + 3.25" from the glass door to the front of the POS 
• Width - when placing units adjacent to each other, cabinets must be at least 1" apart to allow for airflow and that the cabinet door opens without interference. 
• The door handle is on the left and the hinge is on the right. This cannot change.

Shelves

The standard cabinet comes with 5 shelves

• 4 shelves are adjustable to custom heights in 0.5" increments
• Bottom shelf is not movable

Weight

• 340 lbs (154 kg) 

Casters and Feet

• 4 low-profile casters for moving the unit on smooth, flat surfaces only
• 2 front feet (can be lowered to level the unit and prevent sliding)

Power

115VAC, 3.5 amps, 60Hz

• Each cabinet has 2 power cables. Each power cable is 9 feet long and has a NEMA 5-15 connector.
• 90 deg connector: refrigeration power
• Straight connector: electronics and accessories

Temperature Settings

Temperature is set at the factory and cannot be changed in the field. The operating temperatures are: 

• Smart Fridge: 35°F (1.7°C) - ideal for beverages and fresh food
• Smart Pantry: 66°F (18.8°C) - ideal for snacks, chocolates, incidentals

Internet Connectivity

All units come with a SIM card installed. It is a multi-carrier SIM that can connect to Verizon, T-Mobile, and AT&T. 

How does the cabinet connect to the internet?

At a minimum, each cabinet will use the provided SIM card for cellular connectivity.

• Each cabinet can connect to Wi-Fi or LAN 
• We recommend using the site's Wi-Fi and LAN as the primary connection. In this case, the SIM card provided will automatically fail over if the Wi-Fi or LAN goes down.
• The LAN cable will need to be installed on-site during setup. 

Compliance / Certifications

• NSF/ANSI 7
• NAMA Listed
• QPS - Field Evaluation (electrical) 

Cautionary Note

Smart Amenity Stations are designed for indoor use only.

 Small items that can be entirely covered by one hand are not permitted to be stocked. Items must be visually distinct in shape or color.

• Items must be greater than 4” and cannot be completely fit in the palm of one’s hand.
  • For example, a "5-Hour Energy Shot" or a Box of Tic-Tacs are not compatible with Micromart. Smaller items (like Chapstick or travel size Tylenol may be acceptable if they are in a larger blister pack)

• Items must be visually distinct in shape or color. If items are similar, place them on opposite sides of the shelf